FAQ

Lace Frontal Wig Description 

Lace Frontals provide a natural-looking hairline and allow for great coverage for clients with hair loss or those who just want to give their natural hair a rest. The frontal measures 13x4 inches from ear to ear (13inches), and hairline to crown (4 inches). Each individual strand of hair is crocheted into the lace, knotted and secured. That lace frontal is then attached to a mesh cap with 2-4 bundles hand sewn on top. The mesh cap is significant because of the breathable fabric and snug but comfortable fit. 

  • Lace Frontal require a bit more maintenance and care 
  • Ear to ear measurements may vary between head sizes and should be altered to your hair size 
  • Lace color may be changed to your specific skin tone using a makeup foundation or lace tint products
  • Extra customization (Tweezing, bleaching knots, or lace tinting) may be necessary

Lace Closure Wig Description 

Lace Closure allows for great flexibility and versatility. It also requires the least amount of maintenance.  The Closure measures 4x4 inches positioned anywhere along the front hairline, but normally centered in the crown of the head. Each individual strand of hair is crocheted into the lace, knotted and secured. That closure is then attached to a mesh cap with 2-4 bundles hand sewn on top. The mesh cap is significant because of the breathable fabric and snug but comfortable fit. 

  • Lace color may be changed to your specific skin tone using a makeup foundation or lace tint 
  • Extra customization (Tweezing, bleaching knots, or lace tinting) may be necessary

Wig/Hair Care

  • Fact #1 Your hair receives moisture from the oils your scalp produces, but unfortunately a wig doesn’t have that advantage so being mindful of the products you use on them is key! When it comes to shampoo, ONLY use sulfate-free shampoos and conditioners. These products allow for a gentler cleanse and a lasting wig. 
  • Fact # 2 Wigs only need to be washed 1-2 times a month depending on how often it is worn.

DO NOT USE 

  • DO NOT USE heavy oils or creams 
  • DO NOT USE excess heat 
  • DO NOT USE water alone to moisturize 
  • DO NOT USE Sulfates 
  • DO NOT neglect your natural hair. Please moisturize and oil your scalp

Can I wear a wig with a full head of hair? 

Yes, as long as your hair is braided in small to medium braids and as flat as possible. It's also a good idea to get your wig made 1 size bigger if your hair is extremely thick and long.


Can I part my wig anywhere?

Yes, with closure and frontal wigs you can part anywhere within the perimeter of the lace.


Can I color my wig? 

Yes, all J.Rena hair is 100% virgin human hair 


Will the lace damage my hairline? 

No, the lace itself does not damage your hairline, but incorrect installation and takedown of the lace can be damaging. Always follow instructions when applying lace glues or consult with a licensed cosmetologist 


How long does the wig last?

Your wig could last a year to 10 years with the proper care and maintenance 


How do I attach my wig? 

Wigs can be attached with any of the following: thread, glue, inserted wig combs, elastic bands, and holding sprays 


How long can I wear my wig? 

Your wig can be worn up to a month with the proper care

 

How do we make our wigs?

All J.Rena units are handmade using 100% human hair, attached to a track that is hand-sewn onto a mesh dome cap

 

Are your units human hair?

Yes our units are 100% virgin human hair

 

How to measure your head for a wig.

With hair braided flat or pulled in a high ponytail, measure one time around the circumference of your head, and from ear to ear (for frontal wigs).

 

Cap sizes?

Small (21"),  medium (22"),  large(23")

 

What are bleached knots?

The knots that are attached to the base of the closure are lightened to give the lace a more realistic look

 

Will the lace wig have a natural look?

Yes, once the necessary customizations are done to mimic your desired hairline

 

Are the wigs pre-plucked?

We pre-pluck all our units for a more natural look

 

How do I freely part my lace wig?

To part the hair in the desired spot simply spray water, comb, and blow-dry downward (away from the base)

 

How to detangle my wig?

Start by finger detangling your wig followed by a wide-tooth comb, combing from ends to roots

 

How to shampoo my wig.

After detangling, rinse hair with warm water (fully saturate with water). Apply sulfate-free shampoo and rub it down the hair shaft with fingers. Rinse and repeat. 

Apply conditioner, letting it sit for 10-15 minutes. Rinse with cool water and hang to dry or blow-dry

 

Returns


Thanks for your purchase! We strive to provide excellent products and service to our customers. We do not allow refunds on purchased items; however, we will exchange a returned item for an item of equal or lesser value if there was an error on our part: incorrect color or size. All returns must be authorized. A return request must be submitted to sales@jrenahair.com within 7 days of receiving the product and postmarked within 10 days of the delivery date. All returned items must be in new and unaltered condition. Hair that has been combed/brushed, cut, washed, had lace cut, damaged, dyed, knots bleached, plucked, etc. will not be exchanged. 

To return an item, place it in its original packaging with your proof of purchase and return to the J.Rena returns address provided. Return shipping charges will be paid or reimbursed by us.


If you have questions, please email us at sales@jrenahair.com


If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for items lost or damaged in return shipping. 

 

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